Reply Copilot
For eBay virtual assistants and the stores that hire them

The fastest eBay VAs don't type their replies.

Reply Copilot drafts every buyer message inside Seller Hub, in the store's voice, with the order, tracking, and listing details already filled in. The VA reviews and sends. Minutes become seconds, and every reply sounds like the store.

See it inside eBayPricing for teams

The inbox is the job

A busy store's VA answers dozens of messages a day, each needing order lookups, policy checks, and careful wording. That's the hour-eater this removes.

The store's voice, not yours

Owners set the voice and team rules once; every draft follows them. New VAs sound like the store on day one instead of month three.

Built for teams

Shared knowledge base, team-wide voice rules learned from real edits, and per-rep voices. The whole team gets sharper with every send.

eBay VAs, answered.

Should I hire an eBay virtual assistant or use AI?
Often both, in sequence. A VA brings judgment: handling exceptions, spotting scams, making refund calls. AI drafting removes the typing: each reply arrives pre-written with the order details filled in, so one person handles the volume that used to need two. Many stores that were about to hire a second VA use AI drafting with their first one instead.
How much does an eBay virtual assistant cost?
Typical rates run from a few dollars an hour offshore to $15-25+ per hour domestically, usually 10-40 hours a week depending on store volume. The message-answering share of those hours is the part AI drafting compresses, which is why pairing one VA with Reply Copilot is usually cheaper than a second hire.
What does an eBay virtual assistant do?
Most eBay VAs handle the daily operations of a store: answering buyer messages, processing orders and returns, managing feedback, and updating listings. Buyer messaging is usually the biggest time sink, because every reply needs the order details, the store's policies, and the store's tone.
How does Reply Copilot help a VA answer messages?
It adds a Draft button inside eBay Seller Hub messages. One click drafts the reply using the actual listing, the order and tracking status, the full conversation, and the store's knowledge base, written in the store's voice. The VA reviews, adjusts if needed, and sends. Most replies go from minutes to seconds.
Can a team of VAs share one store's setup?
Yes. A workspace holds the store's knowledge base and team-wide voice rules, and every rep drafts against them. Each rep also has their own voice profile, and every edit any rep makes teaches the system.
How does the store owner keep control of what gets sent?
Nothing sends automatically. Every draft is reviewed by a human before it goes out through eBay's own Send button, and owners can set team-wide rules (tone, policies, phrases to avoid) that apply to every draft, for every rep.
Does it work for a VA managing multiple client stores?
Each client store gets its own workspace with its own policies, voice, and knowledge base, so replies never blur between clients. You connect the extension to the store you are working in; drafts always follow that store.

Handling messages by hand today? Start with our free eBay message templates and the feedback revision generator.