Live on eBay · AI replies for Seller Hub

eBay customer messages, replied in 2 clicks.

Drafts every reply inside Seller Hub — your voice, your policies, the actual listing. You review and send.

  • 5-second drafts
  • Every conversation tracked
  • Amazon & Etsy next

14-day free trial · no credit card · Chrome, Edge, Brave & Arc

ebay.com/mesg/thread/289147
eBay Seller Hub · Message thread
SK
sarah_kim_20992 min ago

Hi! Is this in good condition? Does it come with the original box and papers?

Your reply…

Buyer is waiting on a reply
Authenticity FAQ
Listing details
Your shop voice

Demo mock · the real extension lives inside eBay's own reply box.

+

Trusted by eBay sellers doing $10K–$500K/mo in GMV

The whole loop

Read the message. Click twice. Done.

No tab switching. No copy-paste. No retyping. The draft appears next to the customer's message — in the marketplace tab you're already in.

ebay.com/mesg/thread/289147
eBay Seller Hub · Message thread
SK
sarah_kim_2099
2 minutes ago

Hi! Is this in good condition? Does it come with the original box and papers?

Your reply
Reply Copilot draft
Waiting…

Click Draft to generate a reply…

Authenticity FAQ
Listing details
Your shop voice

Demo mock · actual extension UI matches each marketplace's native chrome.

01

Click 'Draft reply'

Reply Copilot reads the customer's message, pulls in your FAQs, and grabs the listing details automatically. The draft appears in seconds — in your shop's voice.

~3 seconds
02

Click 'Send'

Tweak the draft if you want, or send as-is. The reply goes through eBay's native send flow — same audit trail, same notifications. We never auto-send.

~2 seconds
Old way
5+ minutes per reply
With Copilot
5 seconds per reply
What makes the drafts good

Three layers of context. One reason every draft sounds like you.

A generic LLM gives you generic replies. Reply Copilot stitches your team's voice, your shop's knowledge, and your past edits into every draft — automatically.

Per-teammate voices

Sounds like the rep, not a chatbot.

Each teammate has their own voice profile — paragraph rhythm, signoff block, length cap, the phrases they actually use. Sara writes warm and casual; Andrew leans formal. The AI matches whoever's logged in.

  • Mimic-my-writing extractor
  • Default voice per rep
  • Multi-line signoff support
Your shop knowledge

Knows your policies, not generic ones.

Upload your FAQs, return policies, and product specs once. Every draft pulls only the chunks relevant to the customer's question via semantic search — not a wall of unrelated text the model has to wade through. Plus listing details and order info auto-grabbed from the page.

  • Semantic FAQ retrieval
  • Listing + order auto-pull
  • Image-aware: reads customer photos
Learns over time

Gets sharper with every edit.

Tweak a draft and send it. We silently save it as an example. Every week, recurring edit patterns get distilled into one-click voice and KB updates in your Suggestions inbox. Approve the pattern once, and the AI applies it to every future draft, not just similar ones. Your voice compounds without you configuring anything.

  • Auto-captured rewrites
  • Weekly suggestions: distill edits into voice and KB updates
  • Answers every open question in the thread — even ones from three messages back
Your AI doesn't plateau — it learns from every send.

Every reply where you tweak the draft becomes training data for next time. The more your team uses it, the more it sounds like your team.

Built-in CRM

Every conversation tracked, not just answered.

Fast replies are half the job. Reply Copilot also runs the service desk underneath — cases, customer records, and response metrics — without you setting anything up.

Cases

Every thread becomes a case.

The moment your team drafts a reply, the thread is tracked: open, waiting on the buyer, or resolved. When a buyer wraps up with "thanks, got it" — or goes quiet — the case closes itself. Nothing sits in limbo, nothing needs filing.

  • Open / waiting / resolved lifecycle
  • Auto-resolves finished conversations
  • Nothing to file — it builds itself
Customers

Every buyer, remembered.

Each buyer gets a customer record across all their threads: what they've asked about before, how often you've talked, and whether their latest message signals they're ready to buy. High-intent buyers stop slipping through.

  • Cross-thread history per buyer
  • Topic profile from auto-tagged messages
  • Buying-intent flag on every conversation
Insights

Service metrics, finally visible.

Response times, open-case counts, message volume, topic mix, per-rep accuracy — the numbers helpdesk suites charge for, computed automatically from the replies your team already sends.

  • Median response time
  • Topic and volume breakdowns
  • Per-rep as-is send rate
Setup

Live in under 5 minutes.

No marketplace API keys. No OAuth dance. No engineer required. If you can install Grammarly, you can install Reply Copilot.

01

Install the extension

One click from the Chrome Web Store. Works on any Chromium browser — Chrome, Edge, Brave, Arc.

15 seconds
02

Sign in once

Email + password. The extension remembers you across Seller Hub tabs. No API keys to paste, no eBay developer account.

20 seconds
03

Upload your shop FAQs

Paste them in or drag a markdown file. Add per-rep tone profiles so each teammate sounds like themselves.

3 minutes
04

Open eBay Seller Hub messages

The "Draft reply" button is already there, next to eBay's reply textarea. Click it on any thread.

1 second
Why not just ChatGPT?

Because copy-paste is the slow part.

ChatGPT is great. But it doesn't live where you work, doesn't know your shop, and doesn't learn your team's voice.

The slow way

ChatGPT round-trip

  • Bouncing between eBay, ChatGPT, your FAQ doc
  • You paste your FAQs every time
  • You retype item details into ChatGPT
  • One generic ChatGPT tone for the whole team
  • Same prompt forever — no learning
  • No record of what was sent or by whom
The fast way

Reply Copilot

  • One tab — inside Seller Hub
  • Centralized FAQ, always loaded
  • Auto-pulled: title, condition, shipping, returns, order status
  • Per-rep voice profiles — your team, your voices
  • Learns from every edit — voice compounds over time
  • Activity log + edit-distance per reply
⭐ From real sellers

Sellers who stopped rewriting the same reply

From solo resellers to 6-rep CS teams — Reply Copilot adapts to how you work.

Our CS team was buried in eBay messages — easily 4–5 hours a day across 4 reps. Reply Copilot cut that by about 90%. The drafts actually sound like us — customers can't tell.
David L.
David L.Owner, TimeVault Watches$120K/mo GMV · 4 reps · eBay
I was copy-pasting from a Google Doc of canned replies. Reply Copilot reads the actual listing and order status, so I don't have to hunt for tracking numbers or policies anymore.
Marcus T.
Marcus T.Solo seller, vintage electronics$35K/mo GMV · eBay
The voice learning is what sold me. After a week of tweaking drafts, it started nailing our tone without edits. My team went from sending 60% of drafts as-is to about 85%.
Jessica R.
Jessica R.CS Lead, StreetDeal Outlet$250K/mo GMV · 6 reps · eBay
Tried using ChatGPT but I had to paste the message, the listing, the order page every single time. Reply Copilot pulls it all in automatically. Two clicks and it's done.
Ryan K.
Ryan K.Part-time reseller$12K/mo GMV · eBay
Where this is going

From copilot to autopilot.

The endgame is an AI customer service agent for marketplace sellers — one that handles the routine on its own and earns more autonomy as it proves itself on your store.

Step 1Live today

Copilot

Two-click drafts inside Seller Hub. Your team reviews and sends every reply — the AI does the writing, you keep the judgment.

Step 2Live today

Self-driving cases

Conversations track, tag, and resolve themselves. Drafts answer every open question in the thread — even one from three messages ago — and flag buyers who are ready to purchase.

Step 3In development

Supervised autopilot

Routine replies sent automatically inside rules you set — order status, shipping questions, thank-yous — while anything sensitive waits for a human. You approve the edges, not the routine.

Curious what a marketplace-native AI agent looks like? Read the deep-dive

Marketplaces

One voice across every marketplace.

Power sellers running eBay, Amazon, Etsy, and TikTok Shop get one trained voice corpus across all of them, not four disconnected tools. We're shipping marketplace by marketplace, getting each one deeply right before expanding.

Walmart Marketplace, Mercari, Poshmark, and Depop on the roadmap.

Trust

You're always in the driver's seat.

We built Reply Copilot the way we'd want our own CS tool to work — you stay in control of every reply that goes out.

Copilot, not bot.

You read, we draft, you send. Reply Copilot never sends a message on its own. Compatible with eBay, Amazon, and Etsy TOS. No risk of account suspension.

Your data stays yours.

Your FAQs and customer messages are private to your company. We never train shared models on your data. Your voice corpus belongs to you alone.

No keys, no OAuth.

No marketplace API keys. No long approval forms. Install the extension, sign in once, and go.

Pricing

Simple pricing. Scales with your team.

Per-seat pricing. Drafts uncapped. The model gets sharper every week your team uses it.

Lite

$29 / month

For solo sellers handling their own customer messages.

  • 1 user
  • 1 marketplace
  • Drafts uncapped

Team

Most popular
$59 / user / month

For multi-rep CS teams running multiple stores and marketplaces.

  • No user minimum
  • First marketplace included
  • +$29 / mo per extra marketplace
  • Per-rep voice profiles

Custom

Let’s talk 10+ users or multi-marketplace

High-volume sellers, multi-marketplace operations.

  • 10+ users or 5+ marketplaces
  • Custom voice and KB scopes
  • Onboarding call included
  • Founding-partner rates available

Get hours of your week back.

Install free. 14-day trial, no card required. Live in under 5 minutes. Your future self, and your CS team, will thank you. 🙌